Effective Date: 01/12/2025
At Dream Voyage Safaris, your privacy is important to us. This Privacy Policy explains how we collect, use, store, protect, and disclose your personal information when you use our website, contact us, or book our safari services. By interacting with us, you agree to the terms outlined below.
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1. Information We Collect
We may collect the following personal information:
1.1 Personal Details
Full name
Email address
Phone number
Country of residence
Postal or billing address
1.2 Booking Information
Passport details
Travel preferences and dates
Group size and special requirements
Accommodation and transport choices
1.3 Payment Information
Payment confirmation details (we do NOT store card numbers)
Transaction references
1.4 Technical Information
When you visit our website, we may automatically collect:
IP address
Browser type
Pages viewed
Device type
Cookies (where applicable)
1.5 Communication Data
Emails, WhatsApp messages, or inquiries
Feedback or reviews
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2. How We Use Your Information
Dream Voyage Safaris uses your information to:
Process and confirm safari bookings
Communicate travel details, updates, and support
Customize your travel experience
Improve website performance and customer service
Comply with legal, regulatory, or security requirements
Send promotional emails or offers (only with your consent)
We do not sell, rent, or trade your information with third parties.
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3. Sharing Your Information
We may share necessary personal information with trusted third parties, including:
Hotels, lodges, and camps
Transport providers and airlines
National park authorities
Payment processors
Licensed tour guides
These partners only receive the information required to deliver your service and must protect it according to their policies.
We may also share data when required by:
Law enforcement
Government authorities
Court orders
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4. Data Security
We implement reasonable technical and organizational measures to protect your information from:
Unauthorized access
Loss or theft
Misuse or modification
While we take strong security precautions, no online transmission is 100% secure.
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5. Data Retention
We retain your personal information only as long as necessary to:
Complete your safari services
Meet legal or financial obligations
Improve customer support
After this period, your data is securely deleted or anonymized.
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6. Your Rights
Depending on your location, you may have the right to:
Access the data we hold about you
Correct inaccurate information
Request deletion of your data
Withdraw consent for marketing
Request limits on processing
To exercise these rights, contact us at:
info@dreamvoyagesafaris.com (or your real company email)
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7. Cookies & Website Tracking
Our website may use cookies to:
Improve user experience
Analyze website traffic
Remember your preferences
You can disable cookies through your browser settings, but some features may not function properly.
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8. Links to External Sites
Our website may contain links to third-party websites. We are not responsible for their content, privacy practices, or data handling.
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9. Children’s Privacy
Our services are not directed at children under the age of 18.
We do not knowingly collect personal information from minors.
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10. Changes to This Privacy Policy
Dream Voyage Safaris may update this Privacy Policy occasionally.
The latest version will always be posted on our website with the “Effective Date.”
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11. Contact Us
If you have questions about this Privacy Policy or how your data is handled, contact us at:
Dream Voyage Safaris
Email: info@dreamvoyagesafaris.com
Phone: +254722560950
Website: www.dreamvoyagesafaris.com